Delete your account

Last updated 3 August 2026

Google Play and the App Store both require a publicly reachable account-deletion page that does not need a login. Keep this page live at this URL and link it from your store listings.

From the app

Open Jello and go to Account.
Tap Profile, then Delete account.
Confirm with the OTP sent to your registered number.

By email

If you cannot access the app, email help@jello.example from the address on your account, or write from any address quoting your registered mobile number. We will verify it is you before acting, and complete the deletion within [30] days.

What gets deleted

Your name, email address and mobile number.
Your saved addresses and location pins.
Your booking instructions, preferences and professional-preference history.
Support conversations, once any open matter is closed.

What we have to keep

Transaction and invoice records, for the period Indian tax law requires.
Records needed for an ongoing dispute, safety investigation or legal obligation.
Reviews you posted, retained in anonymised form without your name attached.

Anything retained is kept only for the purpose stated and deleted at the end of that period. Full detail is in our Privacy Policy.

Before you delete

Deletion is permanent. Any unused promotional credits are forfeited, and upcoming bookings are cancelled under the Refund & Cancellation Policy. If you sign up again later it will be a fresh account, with no history and no saved professional.